Shipping and returns
Shipping
The following terms and conditions are only applicable to those that within the Consumer Protection Act’s clarification of a “Consumer”
We dispatch our own goods, items and use a courier solely for the physical delivery of goods this is referred to as outsourced delivery, last-mile delivery outsourcing, or a 3PL (Third-Party) if you order multiple goods from our website be ensured that you will receive your multiple goods in one delivery shipped by our carrier
Whilst delivery times are given in good faith and time phenomenallightingboutique.co.za will strive to comply therewith, no responsibility will be accepted for any loss or damage incurred by the Customer on account of any delay in delivery arising out of any circumstances beyond phenomenallightingboutique.co.za control , which circumstances will include, but in no way be limited to
Any delay in the supply of goods or items by phenomenalligtingboutique.co.za which cannot be directly or indirectly attributed to them and/or
Any delay by phenomenallightinboutique.co.za due to not having received the balance of the purchase price.”
For those items that we have in stock, We strive to deliver regular parcels to central areas in South Africa within Standard Door to Door Courier 3-10 business days or Economy Door to Door Courier 7-14 business days, to outlying areas within South Africa within 5-12 business days and special freight items within 15-21 business days from the date your payment has been received or captured.
If your order has left our warehouse, you will receive a delivery notification email from info@phenomenallightingboutique.co.za. Please check your email and spam as this might land there.
Please be advised that some goods might be out of stock at the time of purchase – if this is the case phenomenal lighting boutique (PTY) Ltd will be in contact with you to recommend a similar item that is in stock or we will credit your account or make a refund payment. Refund payments can take up to 10 business days.
RETURNS
You are more than welcome to log a return or exchange your order within 7 calendar days from the date of delivery in its original packaging and condition. Only use CLEAR SELLOTAPE when closing the boxes. No masking tape , brown Sellotape or adhesive tape will be allowed.
If your product is damaged in any way on delivery, please notify us immediately and send us images as proof within 48 Hours of delivery to info@phenomenallightingboutique.co.za so we may correct this as soon as possible.
You will be required to fill in a returns form and to send us images of the damaged within 7 days of delivery to info@phenomenallightingboutique.co.za of the item(s) for further assessment. Once assessed and approved by our team, you will be contacted to proceed with the returns process. phenomenallightingboutique.co.za will arrange a repair or a replacement (if available). Please do not attempt to return the items before speaking to one of our consultants (you may be responsible for any associated expenses if you do so
Kindly note all shipping fees are non refundable. Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.
Where the Consumer Protection Act 68 of 2008 finds application the following applies, if within 6 months of receipt of a product delivered to you.
You find that the item(s) is defective, faulty, unsuitable for the purpose generally intended or otherwise expressly indicated by phenomenallightingboutique.co.za at time of purchase, or not legal or reasonably durable based on the circumstances and product type (“defective”); and
You arrange to return such item to info@phenomenallightingboutique.co.za for inspection/assessment in accordance with the returns procedure in below, and the product is subsequently found to indeed be defective, you are entitled to either –
(1) Be fully refunded, or (2) have the product repaired or replaced at phenomenallightingboutique.co.za expenses.
Unfortunately we do not accept returns of sale, on promotion items including but not limited to deals, used/installed items, light bulbs, custom made to order or bulk orders and items damaged due to it not being installed by a qualified electrician. For more information on non-refundable items please see our full terms and conditions. Please note that certain items in our store are custom made and exclusive designs non refundable. You will see these applicable products on the specific products’ listing page(s).
In the event that the Consumer Protection Act, Act 68 of 2008 is applicable to the transaction, we unfortunately do not accept returns of used/installed items, light bulbs, custom made, exclusive designs to order or bulk orders and items damaged due to it not being installed by a qualified electrician, unless found to be defective from date of delivery. For more information on non-refundable items please see our full terms and conditions page. Please note that certain items in our store are custom made, exclusive designs and non-refundable. You will see these applicable products on the specific products’ listing page(s).
No returns will be accepted of any products that are damaged upon return due to not being sufficiently packaged, regardless of the reason for return and you may not qualify for a refund / exchange and may be charged the return shipping fee to have the damaged goods returned to you.
Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 business days of the return. Please bear in mind that refunds can take 5-10 working days to reflect in your account once processed.
Refunds are issued through the same transaction method you used in your original purchase. Your refund will always be credited into the same account your payment came from – We cannot refund your order to a different card or account.
What makes a product, item defective? Please note: the following are examples of things which will NOT be regarded as defects and will NOT entitle you to any repair, replacement or refund under the general warranty above: faults resulting from normal wear and tear; damage arising from incorrect usage of the product, misuse and abuse and not following instructions of the product.
If the product is found NOT to be defective, you will NOT be entitled to any repairs, replacements or refunds, but will instead be liable for the costs incurred in having such product returned to The Supplier and then redelivered to you.
Omissions
You may not under any circumstances return the following
Non-defective products that have been “made to order”. (You will be notified in the relevant Online Store Sale if the products are “made to order”.)
Products unreturnable for hygiene reasons, due to their nature.
Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by info@phenomenallightingboutique.co.za.
Note that should you use your own third party shipping company to further transport any products, items already delivered to you by us to another address in South Africa or abroad, we are no longer responsible for any damages, loss even if you notify us within the 7 days return policy unless you informed us of such damages Before passing on the products to your courier company.
Therefore when using any third party shipping company or courier to further transport any products abroad or in South Africa, all products MUST be checked for any damages once delivered by phenomenallightingboutique.co.za before handing over to your third party courier in order for us to assist you with any exchanges or refunds.
In other words please give your transport company permission to open your packages on your behalf and confirm whether there is any damage before further transporting the packages for you.
PLEASE VIEW OUR TERMS AND CONDITIONS PAGE